Cancellation due to quality of service
If for any reason you are not completely satisfied with our service then you can ask for an immediate replacement or you can cancel the contract within the first 30 days and we will refund the unused proportion of your fees in full.
For example, if you have paid for the full-month and you wish to cancel after 7 days then will refund 75% of the fees that has been paid.
Cancellation due to delay in commencement of work
After your initial payment has been made, we will try to allocate the selected contractor within one week. Please note that one week of lead-time is usually required to prepare properly for commencing the service, and is not included in the period charged for i.e. the fees is charged only from the actual allotment date of the contractor.
If we are not able to commence the Service within one week of you making your first payment for the Service Plan then we will notify you of that fact before the week expires. You will then have the choice of either waiting for the allotment or cancelling your order and receive a full refund.
Note: All refunds are processed within 2 business weeks.